1. Delivery and shipping conditions
Delivery of goods is realised daily by UPS on account/delivery note to the stipulated customer delivery address, provided no other arrangement has been agreed.
We make every effort to send the delivery within 1-2 working days.
In cases where a delivery of ordered goods proves impossible for reasons which are beyond our control, including situations where our suppliers are incapable of meeting their contractual obligations due, for example, to events such as force majeure, operational disturbances, official interventions, strike or lockout, we are entitled to withdraw from the agreement with the purchaser. Legal claims of the purchaser remain unaffected.
Should delivery to the customer prove impossible because the purchaser is not present at the stipulated delivery address, the customer will bear the costs for the unsuccessful delivery.
Should acceptance of the delivery be refused by the purchaser, we are entitled to demand compensation for non-fulfilment corresponding to the loss incurred.
The purchaser must notify us in writing of obvious damage or deficiencies relating to the goods within two weeks of delivery. Dispatch of the complaint within this deadline is sufficient to determine compliance with the deadline. We will refund the order value paid by the purchaser in this case or deliver a replacement.
2. Shipping costs
Shipping costs include mandatory value added tax (VAT) currently set at 19%. The customer bears the delivery and shipping costs as follows for an insured shipment:
Germany (flat rate) EUR 5.12
Austria (flat rate) EUR 10.45
Information on shipping costs to other countries can be obtained from our Service Center.
3. Return of goodsDownload retraction notification.pdf